SHIPPING + RETURNS
- About The Brand -
As we make all of our products by hand & in small batches to maintain freshness, our typical turnaround time to ship an order is 2-5 business days. Shipping rates are calculated based on the total weight of a customer's order. Once your order has shipped, you will receive an email from us with tracking information. USPS typically delivers in 3-5 business days for Standard/First Class Mail & 2-3 business days for Priority Mail.
RETURNS / EXCHANGES
Your satisfaction is our top priority & we will do our best to ensure your happiness with every purchase. We accept returns within 30 days of purchase for domestic orders & 45 days for international orders. If you would like to return / exchange an item, please contact us at email@example.com with your order number & reason for return. We will assist you with a pre-paid USPS shipping label. The returned item must be at least half full in order to qualify. If the product does not meet the return requirements, store credit may be issued instead. We are unable to offer returns or exchanges of partial sets.
To return, please safely package the item(s) & use the pre-paid USPS shipping label provided to you by BUCA Botanicals. Once we receive the package & inspect the item(s), the total amount minus the original shipping & return shipping costs will be refunded back to your original form of payment. Please allow up to 10 business days for the return to be processed. BUCA Botanicals is not responsible for the additional return shipping cost & does not assume responsibility of returned packages lost in transit without proof of delivery. Please be sure to obtain a tracking number when you ship a return.
MISSING / DAMAGED ITEMS
If a product arrives damaged, please take photos & contact us immediately at firstname.lastname@example.org. We will happily send a replacement for any damaged item, however we require photos as evidence when filing a claim with the carrier. If an item is missing from your order, please take photos of the products you received including the packaging. For missing packages marked as delivered, we require 3-5 business days for USPS to rectify delivery prior to filing a claim & sending a replacement. BUCA Botanicals does not assume responsibility for delivery delays due to address errors. Please be sure to validate your shipping address when you place an order.